Legal draft
Terms
Membership terms, community rules, and the paid subscription policy apply to the Free and Writer plans. Payments are processed securely by Stripe.
One Reader is intended for people aged 14 or older. Members aged 14–17 and members aged 18 or older are placed in separate matching pools using the month and year of birth declared in the private account area.
Rules for every letter
Letters must not contain sexual or explicit material; harassment or threats; hate or discrimination; requests for or exposure of personal information; spam, fraud or promotion; or other unlawful or harmful material.
The recipient can end a correspondence or report a letter from the private links included in the email. A report closes the correspondence and may be reviewed by One Reader. It does not automatically suspend an account; proportionate action is taken after review under these rules.
Writer membership and refunds
Writer renews automatically through Stripe, monthly or annually, unless you cancel it before the renewal date. You can manage or cancel the subscription from your account.
Where applicable, consumers may exercise the statutory right of withdrawal within 14 days of the service contract. One Reader also accepts commercial refund requests made within 30 days of membership activation. After 30 days, refunds are considered only for a service problem, failure to provide the service, or an incorrect charge. Every request is reviewed; submitting a request does not issue an automatic refund.
If a refund is approved, One Reader processes it through Stripe. Cancelling a subscription stops future renewal but does not by itself create a refund for the current membership period.